counseltron terms & conditions


Merchandise is sold FOB factory, Toronto, ON M2H 2N8. Special conditions may apply.

Shipping Lead Time:

Orders shipped within one week from receipt of order. Any deviation from standard lead time must be handled through Customer Service. All proofs of delivery are subject to a $25.00 tracking fee in the event the goods have already been received.

Payment Terms and Credit:

Any account established for a reasonable amount of time may apply for credit by submitting one bank and three trade references for credit review. Terms of NET 30 days are available to creditworthy applicants. No CODs will be accepted. Open accounts must be established with a minimum opening order of $500.00 NET. Applicants wishing to expedite their initial order may pay by cheque or credit card (VISA).

A finance charge of 2% per month will be added to overdue accounts.

Counseltron may change or cancel credit at its discretion and may request advance payment at any time. Accounts inactive for a twelve-month period will automatically be closed and subject to the above conditions before re-establishing the account.

Minimum Orders and Quantity:

New account minimum opening order is $500.00 NET. Re-order minimum is $350.00 NET.

All orders less than $350.00 NET will be subject to a $15.00 service charge plus normal freight charges.

All merchandise must be ordered in case pack multiples. Any deviation from case pack quantity will be increased to case pack and billed accordingly.


Returns are accepted only for true defects or errors for which we are responsible for a period of up to, but not exceeding, 15 days from the date of invoice. Notification of defects or error must be made within 5 days of receipt of goods. A return authorization number must be issued before returns are accepted. Without the R/A number marked on the boxes and manifests, merchandise shipped back will be refused and returned to the sender at the sender’s expense. Any shortages must be noted within one business day of receipt for investigation.

Damages or Breakages:

Counseltron assumes no liability for damage or breakage after putting the merchandise into the possession of the carrier, or for any delay in shipment or transit of the merchandise. Counseltron is not responsible for merchandise lost or damaged in transit. For merchandise lost or damaged the consignee must file the freight claims directly with the delivering carrier.


All samples are billed at cost plus shipping.


While every reasonable effort is made to ensure the accuracy of the data contained within this website, Counseltron is not responsible for any errors or, omissions that may exist. Counseltron may also change any prices listed within this website at its discretion and without notification.

Please verify any information in question with an authorized Counseltron Sales Representative.

About Us

   is a product development and distribution company that takes pride in bringing the highest quality offerings to the North American market.

Celebrating over 30 years in business Counseltron has developed an array of products focused in various areas, synonymous with superiority and service, as well as solidified strong partnerships with well known household brands.

“by utilizing our creativity and overseas capabilities, we will continue to provide innovative products and programs with a “value proposition” to North American retailers.”   READ MORE


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Our Address

100 Tempo Ave, #18 West
Toronto, ON M2H 2N8
T: 416.640.6100  F: 416.640.6110

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