Ordering and Shipping

As a result of a surge in orders, as well as our commitment to enhanced safety measures in our warehouse, it may take a little longer than usual to process, pack, ship, and receive your orders. For an update on Canada Post Shipping times, click here.

You will know each stage of your order from processing to shipment to delivery. You will receive updates about your order via email and you can log in to your account to keep up to date with an order's status. All shipments are processed using Canada Post and issued a tracking number.

Yes, you can. Local pickup is available from our Toronto location at 100 Tempo Ave. Please refer to the map in our Contact Us section for location and directions. Local pickup is available Monday to Friday from 8am to 5pm.

If you wish to cancel or make changes to an order it is possible to do so by contacting us directly by email or telephone during business hours or email after business hours. You can find our contact information in the Contact Us section. Don't worry. If your order hasn't shipped, we'll work with you to get it right.

If you're not 100% satisfied with your product, you can return it to us within 30 days for a full refund, exchange or credit. You can find our return address in the Contact Us section. Please include a copy of your receipt showing your name and address.

We do our best to process orders within a 24 hour time frame. Most orders are processed and shipped the same day an order is received.

You can contact us directly by email or telephone during business hours or email after business hours. You can find our contact information in the Contact Us section.

Yes, we do. You can find our Refund Policy on the following page: Refund Policy Page

Yes, we do. You can find our Shipping Policy on the following page: Shipping Policy Page

We take great care in protecting consumers personal information. You can find our Privacy Policy on the following page: Privacy Policy Page

You can find our Terms of Service on the following page: Terms of Service

Seasoned Cast Iron Use and Care

No! Soaking cast iron in water is a recipe for rust. If you need to remove sticky or stubborn stuck-on food, use a nylon scrubbing brush or a pan scraper and rinse under warm water. Be sure to thoroughly dry your pan. Note: If you do accidentally leave your pan in water for too long and it develops rust, don't panic! With a little extra care, you can remove the rust and continue using your cast iron cookware.

Contrary to popular belief, you can use a small amount of soap to clean cast iron cookware! Large amounts of soap can strip the seasoning off your pan, but you can easily re-season your pan as needed.

No! We recommend using a pan scraper or the Lodge Chainmail Scrubber to remove any stuck-on residue. We only recommend using steel wool or a metal scrubber to remove rust before reseasoning.

No. Our cast iron cookware should be washed by hand. A dishwasher will remove the seasoning and likely cause rust. For dishwasher-safe cookware, check out our heat-treated serveware.

Seasoning is a layer of carbonized oil. It is baked onto cast iron and carbon steel. It gives your cookware that classic black patina. Seasoning forms a natural, easy-release cooking surface and helps prevent your pan from rusting. It may take a little extra care, but a well-seasoned cast iron pan will last for generations.

Lodge uses soy-based vegetable oil to season our traditional cast iron and carbon steel cookware in our foundries. There are no synthetic chemicals added at all. The oil is highly refined, and all proteins that cause soy-related allergies are eliminated. The oil is kosher and contains no animal fat, peanut oil, or paints. Some cookware may have slight variations in the seasoning finish. These variations do not affect cooking performance and typically even out with use.

All cooking oils and fats can be used for seasoning cast iron, but based on availability, affordability, effectiveness, and having a high smoke point, Lodge recommends vegetable oil, melted shortening, or canola oil, like our Seasoning Spray. Traditionally, lard was used to season cast iron, and while that is still okay, we do not recommend it unless you frequently use your cookware. If the cookware is stored for too long, lard and other animal-based fats can go rancid. Whichever oil you choose, the important thing is to make sure you heat up your pan to that oil's smoke point. When the oil hits that smoke point, a chemical reaction occurs, bonding the oil to your pan to create a layer of natural seasoning.

Our Seasoned Cast Irom Use and Care Section is available by clicking here

Enamelled Cast Iron Use and Care

Lodge Enameled Cast Iron is cast iron with a smooth porcelain surface bonded to the iron. Enamel is resistant against acidic and alkaline foods and can be used to marinate, cook, and refrigerate.

Stains are to be expected when you use enameled cookware and does not affect performance.

To remove slight stains:

Follow the steps above to clean your cookware.
Rub with a dampened cloth and Lodge Enamel Cleaner or another ceramic cleaner according to directions on the bottle.

For persistent stains:

Follow the steps above to clean and remove slight stains.
Soak the interior of the cookware for 2-3 hours with a mixture of 3 tablespoons of household bleach per quart of water.
To remove stubborn, baked-on food, boil 2 cups of water and 4 tablespoons of baking soda. Boil for a few minutes, then use a pan scraper to loosen the food.

If rust develops around the rim, it may be that the pan has been in a damp area. Leaving pans on a draining board to drip dry or cleaning in the dishwasher can cause a rust deposit. Rust can also form if the rim of the pan is not dried sufficiently after being washed. Should rust develop, we recommend cleaning with a nylon sponge and dish detergent and dry thoroughly. We recommend rubbing a small amount of cooking oil around the rim to create a seal and prevent rust from re-appearing. We recommend rubbing with oil periodically to prevent rusting.

To remove stubborn baked-on food, boil 2 cups of water and 4 tablespoons of baking soda. Boil for a few minutes, then use a pan scraper to loosen the food.

Our Enamelled Cast Iron Use and Care Section is available by clicking here

Seasoned Carbon Steel Use and Care

Seasoned Carbon Steel cookware is the modern, lightweight cousin to our classic Seasoned Cast Iron. Featuring long, riveted handles, carbon steel pans are ideal for cooking over a grill or open flame. But that's not all! Just like cast iron, carbon steel cookware can also be used on any kitchen cooktop and in the oven. Our Seasoned Carbon Steel pots and pans are made and seasoned right in our foundries in Tennessee.

No. Soaking carbon steel in water is a recipe for rust. If you need to remove sticky or stubborn stuck-on food, use a nylon scrubbing brush or a pan scraper and rinse under warm water. Be sure to thoroughly dry your pan.

You can use a small amount of mild soap to clean your carbon steel pan, but it isn't necessary. A large amount of soap can strip the seasoning off your pan, but if that happens, you can easily re-season it as needed.

No. Our Seasoned Carbon Steel cookware should be washed by hand. A dishwasher will remove the seasoning and likely cause rust.

While Lodge cast iron cookware is cast in sand molds, Lodge Seasoned Carbon Steel products are formed by spinning and stamping carbon steel, allowing them to be lighter and thinner than cast iron. This allows seasoned steel to heat up and cool down faster. The steel cookware also has riveted handles, while the cast iron cookware typically has integrated handles. Both seasoned steel and cast iron products are seasoned at our foundry with the same 100% natural vegetable oil and, as always, they are both made in the USA.

Our Seasoned Carbon Steel Use and Care Section is available by clicking here

Heat Treated Cast Iron Serveware Use and Care

Heat-Treated Iron is heated in a special oven at high temperatures, changing the molecular structure of the iron. This is not a coating of any kind. The process is similar to blued or case-hardened steel, like you find on tools or kitchen knives. The superior heat retention and other benefits of cast iron are all the same. All of our Heat-Treated products are also seasoned in our foundry for use right out of the box.

No. Even though our heat-treated iron is resistant to rust and dishwasher-safe, we do not recommend soaking your pan. If you need to remove sticky or stubborn stuck-on food, use a nylon scrubbing brush or a pan scraper and rinse under warm water. Be sure to thoroughly dry your heat-treated pan.

Yes. You can use a small amount of soap to clean your heat-treated serveware.

Using a dishwasher to wash Heat-Treated Iron can strip the seasoning. Make sure to rub a light layer of oil or seasoning spray onto your cookware after each wash. You can also season in the oven as needed to help maintain a the easy-release finish.

Cookware Accessories Use and Care

Made out of tempered glass for safety, our lids make a great addition to any cast iron or carbon steel pan. Use a glass lid to retain moisture and flavor while still being able to keep an eye on cooking food. The knobs are oven-safe to 400 degrees F.

wash glass lids by hand in warm water or place in dishwasher.

No. To prevent fires, do not place wood underliners under hot salamanders, broilers, or in the oven.

Dishwasher use is not recommended due to the natural tendencies of wood to absorb moisture, swell, and bleach..

Clean the wood underliner after each use with a damp cloth.

Yes. They are heat resistant to 600 degrees F. However, do not place them under hot salamanders, broilers, or in the oven.

Yes. Wash silicone underliners by hand in warm water or place in dishwasher.

Yes. All Lodge silicone products are certified BPA-free

Our Accessories Use and Care Section is available by clicking here

Outdoor Use and Care

Designed for outdoor cooking, our cast iron Camp Dutch Oven has a flat bottom with three small legs that hold the pot above the heat source. This allows for air to circulate. The lid has a flanged outer edge and a handle for easy lifting. The oven also has a bail handle to lift it off the coals or hang off a tripod.

Store with the lid ajar to keep moisture from collecting inside. Rolled up paper towels are great to keep the lid open during storage.

It's generally accepted that the ovens with shallow sides are called "bread" ovens. When baking, the heat source on the lid needs to be close to the object being baked. Your rolls or biscuits will then be brown on the top as well as on the bottom. The ovens with deeper sides allow room to cook meats, vegetables, soups, and stews.

Seasoning is simply oil baked onto the iron, giving you a natural, easy-release finish that will improve with each use.

Yes. The first step is to light the charcoal briquettes. ignite them 15 to 20 minutes before they are needed. If you're using wood, get the fire going 30 to 45 minutes before starting.

ProFoot Foot Care Use and Care

Plantar fasciitis is a painful inflammation of the thick band of tissue—known as the plantar fascia—that extends from the heel to the toes and helps to support the arch. The plantar fascia runs along the bottom of the foot like a rubber band, connecting the ankle to the toes. Under pressure from certain daily and athletic activities, the fascia becomes irritated and then inflamed, resulting in heel pain. When the fascia is overloaded or overstretched, it can cause small tears in the delicate tissue, especially where the ligament meets the heel bone.

While resting your foot is an important treatment for plantar fasciitis, most of us still have to be on our feet no matter how much pain we’re in. Making your shoes more comfortable with orthotic inserts can help. The best inserts provide cushioning for shock absorption, heel cups for proper alignment, and arch support to help relieve the inflammation and pain of plantar fasciitis.

PROFOOT Plantar Fasciitis insoles —This patented arch orthotic is designed to specifically support the entire plantar fascia and transfer pressure off of painful heels. With a deep heel cup that provides support and stability, and a gel heel insert that absorbs shock, this insert offers guaranteed relief of plantar fasciitis. Available in men and women’s sizes.

PROFOOT Triad Orthotic—This three-quarter length insert provides 3-Zone support for heel, arch, and ball of foot. These three zones give shock absorption and relief to the balls-of-your-feet, arches, and heels to protect your knees, legs, and back. Available in men and women’s sizes.

Metatarsalgia (met-a-tar-sal-jee-a) is a condition that causes pain in the forefoot—or ball of foot—the area between your arch and toes. The five metatarsal bones transect the midsection of your foot, connecting your ankle bone to your toes. Also known as ball of foot pain or a stone bruise, the area under your toes can be a common source of pain because it supports your weight when standing, walking, or running.

A bunion is a bump that forms at the base of your big toe on the outer part of your foot near the metatarsophalangeal joint. This joint supports most of your weight while walking or standing, and it undergoes a lot of wear and tear over a lifetime. Stress and pressure on the joint can cause the big toe to move abnormally at the base. A bunion forms when the base of the big toe grows larger and sticks out as a result of the altered motion. As the bunion gets worse, it angles your big toe toward your second toe, causing irritation and inflammation on both toes.

Corns are round areas of thickened skin on your toes and feet that develop due to repeated pressure on the skin, caused by the rubbing of your toes against the interior of your shoe. Generally calluses form on the bottom of your feet or toes, while corns form on the top or between the toes. In many cases, foot corns and calluses go away gradually once the friction or rubbing stops.

When you walk or run, your foot experiences a normal inward rolling motion just after it hits the ground. Over pronation happens when the foot rolls too much or at a time it shouldn’t during the gait cycle. Too much weight is transferred to the inner side of the foot, thus forcing that inside edge to bear the load instead of the ball of the foot. The foot then attempts to achieve stability by compensating, which sets off a chain reaction of poor positioning throughout the leg. Insoles for over pronation can help correct this.

By contrast, under pronation is when the foot does not flatten out as much as it should. The heel hits the ground on the outside edge, which does not allow enough pronation for proper shock absorption. Stress-related fractures and other injuries can follow.

A heel spur is a bony protrusion on the underside of the heel bone—or calcaneus. The bony growth usually begins on the front of the bone and extends forward towards the arch of your foot. Heel spurs vary in size and develop from calcium deposits that form where the plantar fascia connects to your heel bone. A heel spur doesn’t typically cause pain on its own, but in certain cases when a heel spur is noticeably prominent underneath your foot, and you can actually feel it under the skin, it can cause discomfort and pain.

Heel spurs are often caused by repeated strain on the muscles and ligaments underneath the foot, and by the tearing away over time of the layer of skin that covers the heel bone. Heel spurs also form when the plantar fascia overstretches and pulls away from the heel. People who put heavy stress on the plantar fascia may develop heel spurs from excessive running and jumping, as well as standing for long periods.

Orthotic inserts with arch support and padded heel cups can be used to help relieve pain and discomfort from heel spurs, as well as support the ligaments and tendons surrounding the heel bone.

PROFOOT Plantar Fasciitis insoles —This patented arch orthotic is designed to specifically support the entire plantar fascia and transfer pressure off of painful heels. With a deep heel cup that provides support and stability, and a gel heel insert that absorbs shock, this insert offers guaranteed relief of plantar fasciitis. Available in men and women’s sizes.

PROFOOT Triad Orthotic—This three-quarter length insert provides 3-Zone support for heel, arch, and ball of foot. These three zones give shock absorption and relief to the balls-of-your-feet, arches, and heels to protect your knees, legs, and back. Available in men and women’s sizes.

High arches are an inherited condition where your arch is much higher or raised than normal. High arches don’t necessarily cause pain, though your foot can feel more tired and achy when you have them. Highly arched feet can make it difficult to fit into regular shoes. Trying to wear shoes without enough room or support to accommodate a high arch can be painful because more stress is placed on the metatarsals. In this way, high arches can be instrumental in causing or worsening plantar fasciitis and metatarsalgia.

Over-the-counter orthotics can help balance your foot and ankle, stabilizing your arch. Insoles and arch support help restore your foot to a neutral position, which helps diminish pain. A combination of firm arch support and cushioned shock-absorbing padding on the footpad can relieve pain in the arch of your foot.

PROFOOT Plantar Fasciitis insoles —This patented arch orthotic is designed to specifically support the entire plantar fascia and transfer pressure off of painful heels. With a deep heel cup that provides support and stability, and a gel heel insert that absorbs shock, this insert offers guaranteed relief of plantar fasciitis. Available in men and women’s sizes.

PROFOOT Triad Orthotic—This three-quarter length insert provides 3-Zone support for heel, arch, and ball of foot. These three zones give shock absorption and relief to the balls-of-your-feet, arches, and heels to protect your knees, legs, and back. Available in men and women’s sizes.

Nail-bed fungus is also called onychomycosis. It can affect anyone regardless of age, gender and hygiene and is spread by direct contact with skin or with infected surfaces.

Kitchen, Storage, Organization and Laundry

POLYTHERM®, the exclusive double coating by Metaltex that adds value and quality to the product.

From our Metaltex Research & Development department a unique double coating has been created with the aim of adding extra protection to wire products. This one of a kind coating process, Made in Italy, adds a second transparent protection layer right after a first metal-coloured layer, making it incomparable with traditional single coating treatments, such as low density polyethylene and epoxy.

Polytherm® works as an anti-rust treatment: it’s unique transparent protection helps to prevent rust, and is shock resistant – considerably prolonging the product’s life. Polytherm® adds value to the product: the antistatic transparent protection does not attract dust, making products much easier to clean, resulting in attractive and shiny products at the POS. Polytherm® products come with a 5 year guarantee.

POLYTHERM® is available in 3 different fashionable looks:

POLYTHERM® Metallic The original treatment in a classic silver metallic look. A refined colour that would like great in any room of the house.

POLYTHERM® Frost The state of the art anodized aluminium look. An avant-garde silver matt colour, smooth to the touch, with a particularly vibrant, almost glowing, matte finish.

POLYTHERM® Copper The copper finish is a beautiful modern/traditional combination. Designers, furniture experts and bloggers, all over the world, are very enthusiastic about this bronze-metallic colour, which brings elegance and warmth into the home.

Chrometherm® is the latest accomplishment by Metaltex research and development. It's a new coating with a chrome look and comes with a 6 year guarantee.

In addition to looking great and having a long life, it's an innovative eco-solution that greatly reduces the impact on key environmental indicators in comparison to traditional methods of chrome plating.

Chrometherm® coating has undergone an LCA – Life Cycle Assessment test, in order to be compared with the standard chrome plating process and verify independently and scientifically its environmental impacts.

EPOTHERM®, the exclusive outdoor coating by Metaltex that adds value and quality to the product.

Epotherm® surface treatment is the quality alternative to traditional polyethylene and electrostatic epoxy coatings.

Epotherm® is the result of continuous studies and refinements of our Research & Development department, with the aim of creating a line of technologically advanced products – built to last, for its customers.

A treatment that offers undoubted advantages:

Epotherm® is a quality coating: it is an epoxy treatment with about 30% more plastic protection, which makes the product line thicker and decreases the onset of bending. Thanks to the greater amount of coating, each point of the product is covered thoroughly, including the welding points and the ends of the wires – critical points for traditional epoxy systems.

Epotherm® products give a perceived value of ​​greater solidity and longevity.

Epotherm® is resistant: laboratory tests show that articles treated with Epotherm® tolerate atmospheric agents better than old-fashioned treatments.

Epotherm® does not split, it prevents the formation of rust and unsanitary moulds that make polyethylene (LDPE) products, turn yellow.

Epotherm® cleans easily, due it’s antistatic properties, which repel dirt.

Epotherm® products are guaranteed for 5 years.

Metaltex is an Italian company and has had a long journey since its early days in Mendrisio in 1945. This journey of constant growth and innovation has transformed Metaltex into a world class company within the industry: trusted; reliable; and secure.

The Design, Research & Development stages at Metaltex ensure top quality products, regardless of the country of product origin.

Metaltex designs and develops products in three major categories: 1. Kitchen utensils and Gadgets 2. Stoarage and Organization 3. Laundry Care

Terms know how to pursue pleasure rationally encounter cnces that are extremely painful. Nor again is there anyone who loves or pursues or desires to obtain pain of itself, because.

SiliconeZone Use and Care

Silicone is a natural material, the density higher than the average plastic, is a non-#ordinary plastic. Silicone does not contain toxic substances harmful to humans, and can withstand extremely high temperatures.

Silicone Zone use the silicone that is passed FDA (USA) & LMBG (Europe) food#safety tests, the absolute peace of mind. Moreover, silicone in the U.S. and Europe#markets catering industry and home kitchen has long been expanding in the pan#switch, and shows that silicone is absolutely harmless to human body and can#withstand very high temperatures.

Should be selected out of 100% pure silicone, free of impurities Need to specify the functional to withstand the temperature (e.g. oven,#microwave ovens, dishwashers, etc.) and maintained with safety. #Best choice for the brand more well known, through a more secure food safety testing.#

Most of the products are oven safe, microwave safe, freezer safe, dishwasher safe#& withstand temperature from -50℃ to 300℃ therefore the price can not be used to#compare with plastic products.

Three Note:(1) No direct contact with flame.(2) can not be used simultaneously with the sharp tools.(3) can not be used to vigorously scrub the rough sponge.#

Silicone Zone’s bakeware products are made of 100% silicone and is completely different from traditional aluminum bakeware when comes to the transfer of heat. The composition of the material are also different and hence the food ingredient’s need for water and butter are also reduced. The recipe that are previously used with aluminum bakeware may require a small change by reducing the amount of butter and water content. *Our suggestion is to rinse the bakeware in hot water first and apply a thin coat of cooking oil onto the surface to increase its non-stick properties for the first time. Subsequent times does not require the application of cooking oil.#

Always put food material inside a cooking utensil when placing in a heated oven. Silicone cookware in general cannot be left inside heated oven without any food material. Failing to do so way cause deformation and harm to the bakeware and should be avoided.

Learn More About Us

Counseltron is a product development and distribution company proudly serving the North American market. We have solidified partnerships with well known household brands with a product focus in the following areas:

Kitchenware and Housewares
Health and Wellness
Storage and Organization
Seasonal

We are strategically located in Toronto, Canada and China. Our North American facilities comprise of a 50,000 square foot warehouse, head office and distribution centre.

Terms know how to pursue pleasure rationally encounter cnces that are extremely painful. Nor again is there anyone who loves or pursues or desires to obtain pain of itself, because.

Terms know how to pursue pleasure rationally encounter cnces that are extremely painful. Nor again is there anyone who loves or pursues or desires to obtain pain of itself, because.

Terms know how to pursue pleasure rationally encounter cnces that are extremely painful. Nor again is there anyone who loves or pursues or desires to obtain pain of itself, because.

Terms know how to pursue pleasure rationally encounter cnces that are extremely painful. Nor again is there anyone who loves or pursues or desires to obtain pain of itself, because.

Terms know how to pursue pleasure rationally encounter cnces that are extremely painful. Nor again is there anyone who loves or pursues or desires to obtain pain of itself, because.